At 18jili, your privacy matters. This page explains exactly what personal information we collect, why we collect it, how it is used, and the rights you have as a player based in the Philippines. Please read this carefully before using our platform.
Last updated: June 2025
When you register for an account on 18jili, we collect the personal details you submit through our sign-up form, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of a valid government-issued ID when you complete the identity verification process required under Philippine regulations. Payment-related information such as your preferred deposit method, e-wallet details, and transaction history is recorded to process your deposits and withdrawals accurately. If you contact our support team, we retain records of those communications to help resolve your queries and improve our service. All information you voluntarily provide is stored securely and used only for the purposes described in this Privacy Policy.
When you access 18jili through a browser or our mobile app, we automatically collect certain technical data to ensure the platform functions correctly and securely. This includes your IP address, device type, operating system, browser version, and the pages or game sections you visit during each session. We also record session duration, click patterns, and in-game activity to detect unusual behaviour and protect against fraud or unauthorised access. Cookies and similar tracking technologies are used to remember your preferences, keep you logged in, and deliver a smoother experience across visits. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how some features of the platform work.
To comply with Philippine gaming regulations and ensure that our services are only accessed from permitted locations, we may collect general location data derived from your IP address or, where you grant permission, your device's GPS signal. This data is used solely for regulatory compliance and fraud prevention purposes and is not shared with third parties for marketing. Device identifiers may also be collected to help us recognise returning players and prevent the creation of multiple accounts by the same individual. We do not collect precise real-time location data beyond what is necessary for the above purposes. If you have concerns about location data collection, you may adjust the relevant permissions in your device settings at any time.
Your data is used to operate, protect, and improve your experience on the platform.
We use your registration details to create and maintain your 18jili account, verify your identity, process your deposits and withdrawals, and communicate important account updates to you. Without this information, we would be unable to provide you with a personalised and secure gaming experience on our platform.
Your data helps us monitor for suspicious activity, prevent unauthorised access, and comply with anti-money laundering obligations under Philippine law. We analyse transaction patterns and login behaviour to identify and respond to potential threats before they affect your account or funds.
With your consent, we may use your contact details to send you information about relevant promotions, bonuses, and platform updates available on 18jili. You can opt out of marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team.
Aggregated and anonymised usage data helps us understand how Filipino players interact with our sports betting, casino, and bingo sections so we can improve navigation, game selection, and overall performance. This analysis does not identify you personally and is used purely to enhance the platform experience for all users.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights regarding your personal data held by 18jili.
You have the right to request a copy of the personal data we hold about you at any time, and to ask us to correct any information that is inaccurate or out of date. To submit an access or correction request, please contact our support team using the details provided on this site. We will respond to verified requests within a reasonable timeframe in accordance with applicable Philippine data privacy regulations. Keeping your account information accurate helps us serve you better and ensures that your withdrawals and identity verifications are processed without unnecessary delays. You may also update basic account details such as your contact number or email address directly through your account settings page.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records under Philippine anti-money laundering and gaming regulations. Where deletion is not possible due to regulatory requirements, we will restrict the processing of your data to the minimum necessary. You also have the right to receive a copy of your personal data in a structured, commonly used format so that you can transfer it to another service if you choose. Requests for erasure or data portability can be submitted through our support channels, and we will acknowledge your request promptly. Please note that closing your account does not automatically result in the immediate deletion of all associated data where retention is legally required.
Where we process your personal data based on your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. You may also object to the processing of your data for direct marketing purposes, and we will honour that objection without requiring you to provide a reason. For other types of processing, such as fraud prevention or regulatory compliance, we may have a legitimate basis to continue processing your data even after you object, and we will explain this clearly if it applies to your request. All objection and consent withdrawal requests should be directed to our support team, and we aim to action them within a reasonable period. Your continued use of the 18jili platform after submitting such a request will not be taken as renewed consent for the processing you have objected to.
We do not sell your personal data. Here is when and why limited sharing may occur.
18jili may be required to share certain player data with Philippine government authorities, regulatory bodies, or law enforcement agencies where we are legally obligated to do so. This includes disclosures required under the Anti-Money Laundering Act, PAGCOR licensing conditions, and other applicable Philippine laws. We will only disclose the minimum amount of information necessary to satisfy the legal requirement and will not use such disclosures as an opportunity to share data beyond what is mandated. Where permitted by law, we will notify you of any such disclosure unless doing so would compromise an ongoing investigation or is otherwise prohibited. Our legal team reviews all regulatory data requests before any information is released to ensure compliance with both the request and our obligations to you.
We work with a limited number of trusted third-party service providers who assist us in operating the 18jili platform, including payment processors, identity verification services, and technical infrastructure providers. These partners are granted access only to the data they need to perform their specific function and are contractually required to handle your information in accordance with applicable data privacy standards. We do not permit our service providers to use your data for their own marketing or commercial purposes. All third-party arrangements are reviewed regularly to ensure ongoing compliance with our privacy commitments. If you have questions about the specific categories of service providers we use, you may contact our support team for more information.
If you have any concerns about how 18jili handles your personal data, or if you wish to exercise any of your rights under the Philippine Data Privacy Act, our support team is ready to help. You can also visit our FAQ page for quick answers to common questions.